1) To make the learner aware of the common mistakes people make during a telephonic conversation. 2) To ensure that the learner knows how to convey his message briefly and effectively on the phone. 3) To teach how to take messages.

1) To make learners aware of an office set-up. 2) To familiarise learners of the various roles that people play in organisations. 3) To teach them to adhere to hierarchy and seniority.

1) To teach them to form sentences using things or objects at work. 2) Familiarise them with all the things that they will find in a normal office.

1) To teach them how to organise formal meetings at college/work. 2) To make them aware of how to send out memos or invites to all the participants. 3) To ensure that the learners are able to identify the agenda, the participants and the outcome. 4) Ensure that the learner is able to understand the concept of MOM (minutes of meeting).